Sanlam Ltd

Sanlam's stakeholder strategy guides engagement with material stakeholders. An approved stakeholder communication policy is in place. Stakeholder engagement is continuous and depends on the needs of the various stakeholders and business clusters. Each business cluster manages stakeholder engagement according to the specific focus in their operations. The clusters report to the Sanlam stakeholder hub on a quarterly basis on all stakeholder engagement activities and concerns raised. The stakeholder hub is a centralised stakeholder database that serves as an issue log. The information in the stakeholder hub is collated and reported to the Social, Ethics and Sustainability (SES) committee on a quarterly basis. Group Market Development in the Group Office provides a support function for managing stakeholder relationships through face-to-face and client-centric engagement. This includes established relationships with multiple tertiary institutions in South Africa, trade unions, government departments, private sector institutions and affinity groups such as churches. Group Market Development further facilitates cross-selling and...

4.1.3. In certain stakeholder categories, such as Lawmakers & **Regulators, Government,** and Civil Society, jurisdiction and sphere of influence are bound to State and country (see definitions). Where the interests of Business Entities overlap and/or compete, the Head: Group Stakeholder Relations plays a coordinating role with the final decisionmaking in stakeholder management matters, when grey areas arise, defaulting to: - Sanlam Group Risk Officer on any issue with Lawmakers & Regulators in **all** **countries where Sanlam operates.** - CEO: Group Market Development for Government, and Civil Society **in South** **Africa as the country where Sanlam's Head Office is domiciled/ its host State.** - CEO: Sanlam Pan Africa and at his/her discretion, in-country CEOs of Group Subsidiaries for Government, and Civil Society in all other countries in Africa where Sanlam has a presence. - Financial Director of Sanlam Limited for Government, and Civil Society in **countries not in Africa where Sanlam has a presence.** [...] 4.7.6. When stakeholder engagement calls for third-party advocacy, including lobbying of government or regulatory authorities, and the Exco decision is taken to make use of third-party advocates (or "consultant lobbyists"), this must be managed in accordance with the guidelines in the SMSM to ensure responsible conduct with the appropriate level of transparency. [...] 4.10. The Group Office and Business Clusters should report on a quarterly basis via the Manager: Group Stakeholder Relations to the Social, Ethics and Sustainability Committee of the Board. This reporting should be done irrespective of whether StakeTracker is used or not. 4.10.1. The following will be disclosed on a quarterly basis: - Key stakeholder engagements conducted in the previous quarter, the reason for these engagements and feedback on the engagements. - Issues managed in the previous quarter, the issue description, issue owner and status. - A calendar view of forthcoming stakeholder engagements with priority stakeholders. - Actions taken to monitor the effectiveness of stakeholder management and the quality of material stakeholder relationships. - How the outcomes of such monitoring and evaluation will be/have been addressed. [...] 5.1.1 The Social, Ethics and Sustainability Committee of the Sanlam Limited Board assumes responsibility for the governance of stakeholder management by: - Setting the direction for how stakeholder management should be approached and conducted in the Group through approval of this Policy. - Exercising ongoing oversight of stakeholder management in relation to point 4 in this Policy. [...] 5.2.1 Head: Group Stakeholder Relations in Group Market Development, to fulfil the following responsibilities: - In a governance context: (i) Through thorough consultation, develop a Sanlam Group Stakeholder Management Strategy, and this Policy, with the needed enablement and guidelines to support the business (packaged in the Sanlam Stakeholder Management Manual). (ii) Develop metrics and ad hoc measurements to assess and evaluate stakeholder management in relation to the desired governance outcomes: reputation, stakeholder relationship health and legitimacy. (iii) Implement StakeTracker as a solution to keep record of stakeholder engagements in the interest of information integrity and accurate reporting. (iv) Facilitate the involvement of stakeholders in Sanlam Group materiality assessments. (v) Support Group Exco in the organisation and coordination of stakeholder management of priority stakeholders for the Sanlam Group. (vi) Report on a regular basis on material stakeholders and issues to Group Exco and the Sanlam Limited Board.

This Sustainability report has undergone proper Governance review and approval processes by the Sanlam Kenya Board Audit, Risk and Actuarial Committee, which governs Sustainability. [...] Our governance framework is designed to uphold transparency, integrity, and stakeholder engagement, aligning with our mission to create sustainable value for all our stakeholders. [...] The sustainability governance framework at Sanlam reflects our commitment to integrating sustainability into all aspects of our business operations and decision-making processes. Here's an overview of how we approach sustainability governance: Responsibility: Level Board of Directors (Sanlam Kenya, Sanlam Life and Sanlam General) Provide oversight and leadership on sustainability matters, ensuring that sustainability considerations are integrated into the company's strategic priorities and long-term objectives. Set sustainability goals, monitoring performance, and holding management accountable for achieving sustainability targets. Executive Management Provide support to implementing the Sustainability strategy. Support the integration of Sustainability in Company and Departmental strategies, and performance measures. Provide support to ESG champions across the organizations and allocation of resources to support sustainability efforts across the organization. Ensure timely submission of information required for Sustainability reporting. Audit, Actuarial and Risk Committee Oversee the development and periodic update of the company's ESG strategy and recommend the adoption or any change of ESG strategy to the Board for approval. Monitor the objectives and targets set in relation to implementation of the company's ESG strategy. Review the ongoing appropriateness of the company's approach to ESG issues in the context of best practice and ESG compliance. Review ESG content and data to be published in the Company's annual report and accounts and making recommendations to the Board as appropriate. Review and monitor the operational, regulatory, and reputational risks and impact of ESG on the Company and provide insight and guidance with respect to the Company's management of such risks and impacts. Head of Sustainability Focal point for sustainability within the organization. Lead the sustainability reporting process. Drive organizational change to a model where sustainability becomes the main driver of development and profitability. ESG Champions Assist the Head of Sustainability in ESG initiatives, monitor and track performance of various ESG initiatives. Proactively assess ESG issues, current trends, risks, regulations and international standards. Data collection and Sustainability Project plan implementation.

Describe the process(es) your organization has in place to ensure that your engagement activities are consistent with your overall climate change strategy[…]The Sanlam Sustainability Management Office takes direct responsibility for Sanlam's partnership with WWF (refer to C12.3c) and includes bi-monthly meetings and updates on all aspects of the project, including advocacy. If there were to be any difference of strategy, this would be shared with the Social, Ethics and Sustainability Committee of the Sanlam Board and decisions made accordingly.

Similarly, any strategy direction of Association for Savings and Investments (ASISA) and South African Insurance Association (SAIA) (refer to C12.3b) are monitored by Sanlam Investments and if divergent, will be taken to SIG Board level and then the Social, Ethics and Sustainability Committee of the Sanlam Board for review.

The Social Ethics and Sustainability Committee, consists of key individuals who represent a wide range of business functions, many of which roll up into a Group Office function. The Group Compliance office engages with regulatory bodies, representing Sanlam position on policy related debates and forums. Various business unit key representatives, including the Company Secretariat, regularly engage with Regulator, Shareholders, Government and Business partners on key policy issues impacting the business, including climate change (where applicable).

Does your organization have a public commitment or position statement to conduct your engagement activities in line with the goals of the Paris Agreement?[…]Yes