ABN AMRO Bank NV

The Net Promoter Score of our clients went up from 46 to 48. Our clients valued the new setup of our Client Service Management model and our 'lobbying on behalf' activities with regulatory and governmental bodies across the globe.

At ABN AMRO, this dialogue is coordinated by the Public Affairs team through contact with members of the Dutch Parliament, Dutch government ministers and their ministries, the European Parliament, the European Commission and others. In these exchanges, developments are discussed that are directly or indirectly relevant to ABN AMRO, as well as initiatives to which our bank can make a constructive contribution. [...] The Public Affairs team is made up of two in-house lobbyists. One covers The Hague, the other Brussels, and together they are the eyes and ears of ABN AMRO in the political arena. They constantly monitor important developments around legislation, regulations and policy, reporting back to the Executive Board and senior management on information relevant to the bank. In addition, ABN AMRO's subsidiary ABN AMRO Clearing has its own in-house lobbyists covering the specialist area of clearing in Brussels. The presence of these in-house lobbyists enables both ABN AMRO Bank and ABN AMRO Clearing to anticipate political and legislative developments and make timely changes where necessary. [...] Given the great importance of tackling climate change – to which ABN AMRO contributes by implementing its climate strategy and aligning its activities with the Paris Climate Agreement and the Net Zero Banking Alliance (NZBA) – ABN AMRO's lobbying activities must also be aligned with 'Paris'. A process has therefore been set up to assess whether our own direct lobbying activities, as well as the indirect lobbying activities of the (most relevant) trade organisations of which we are a member, are in line with the Paris Climate Agreement. If, during that process, we find that there are differences between our position on climate change and the position of the trade association in question, we will endeavour to adjust the position of that trade association or, if that proves impossible, to publicly address the misalignment and state that the trade association does not represent the views and position of ABN AMRO. [...] ABN AMRO's in-house lobbyists are registered in the EU's Transparency Register (under the identification numbers 353231132587-96 and 368029129221-78, respectively). They perform their duties in compliance with both the Dutch Banker's Oath and the European Code of Conduct for Interest Representatives.

Describe the process(es) your organization has in place to ensure that your engagement activities are consistent with your overall climate change strategy[…]see page 172 and further from our Integrated annual report and page (for instance 23) from the previous mentioned report on paris alignement.
ABN AMRO engaged with other banks and the Dutch government on the ambitions of the Dutch sector on climate change.
To stimulate a greener Dutch banking sector, we signed the Climate Statement of the Dutch Banking association (NVB). Progress on climate change statement Dutch banks. In 20201we continued our engagement with the NVB on climate change issues. We continued the discussion of the impact of the 'Klimaatakkoord' which is initiated by the Dutch government. https://www.nvb.nl/media/1166/update-klimaatstatement-banken-2018.pdf. In 2019 we signed the Financial Sector Climate Agreement. The focus of legislation was aimed at at mandatory reporting on the climate impact of our loans and investments from 2020 onwards. In addition, we agreed to undertake action plans and have these in place by 2022 that contribute to reducing CO2 emissions: https://www.nvb.nl/english/50-financial-institutions-sign-up-for-climate-goals/ We also signed the UNEP FI PRB in 2019 with extensive agreement to report on non financial (Climate related) risks and opportunities.