Super Group Ltd/South Africa

Super Group is committed to consistent, constructive and transparent communication with its stakeholders. This collaboration enables better understanding and response to stakeholder needs and expectations, fostering the trust essential to creating sustainable shared value. Key stakeholders are identified according to their levels of participation, interest and influence, as well as the degree to which they are potentially impacted by, or impact on, the Group's activities. Throughout the business, mechanisms are in place to proactively monitor and respond to stakeholder concerns. Matters of concern or improvement areas are communicated to the responsible executive or the Board via the Group Social and Ethics Committee. [...] The Group Social and Ethics Committee routinely reviews how effectively the Group's practices translate into achieving transformation and gender equality targets, ensuring performance is aligned with industry best practice.

Super Group is committed to the highest standards of transparency and integrity. The Board-approved Code of Business Standards and Ethics sets out the ethical conduct expected from employees, who are surveyed annually to ensure awareness and understanding of the code. The Group's Supplier Code of Conduct and Ethics governs the interactions between the Group and its suppliers. These policies can be viewed on the Group's website at supergroup.co.za/our-policies/. [...] The tip-offs are reported to the Head of Group Audit Services and Risk Manager, who reports the detail to the relevant Group executive for investigation and feedback. Where possible, the outcome of the investigation is provided to the whistle-blower and relevant employees. A tip-off register is presented at both Audit and Risk Committee meetings. [...] The Group Social and Ethics Committee routinely reviews how effectively the Group's practices translate into achieving transformation and gender equality targets, ensuring performance is aligned with industry best practice.

###### GROUP SOCIAL AND ETHICS COMMITTEE REPORT

The Super Group Social and Ethics Committee Report to and injuries reported for the year under review – as well as the improvements in operating procedures required to prevent repeat occurrences. Management and the committee also review the Group's occupational, health and safety protocols to ensure that best practice standards are consistently applied.

The work of the committee is crucial in ensuring that the often arduous decisions made by leadership teams are in the collective best interest of the organisation, its stakeholders and society at large. The importance of this role has been undeniably heightened by the immense human impacts of the Covid-19 pandemic and an operating context in which the business must respond to economic, social and health challenges whilst meeting the organisations own increasing demands.

The pandemic has had far reaching implications for the relationship between employers and employees – changing the world of work and how we interact with colleagues, clients, suppliers and the public. Maintaining a safe and healthy working environment for its more than 13 000 employees across 21 countries of operation remained of paramount importance to the Group, with policies, protocols and operating procedures constantly reviewed and adjusted in accordance with changing Government legislation. Super Group's Covid-19 health and safety protocols are clearly outlined on page 90.

As is to be expected, significant emphasis this year has been placed on reviewing the impact of Covid-19 on the Group's operations, assessing the effectiveness of response initiatives and guiding the business on alternative measures. Management rigorously reviewed and evaluated the Group's pandemic related scenario projections and associated action plans.

The committee commends the exemplary manner in which the people of Super Group have responded to the unprecedented demands made of them in both a personal and professional capacity over the past months. Their determination, dedication and workplace presence ensured that the business delivered on its commitments to all stakeholders. We acknowledge with sadness the 21 employees who died as a result of the virus and extend our heartfelt condolences to their families.

The Group is acutely aware of the devastating effect Covid-19 has had on the communities in which it operates and as a result the CSI contribution for the financial year ended 30 June 2021 totalled R17.7 million. In many instances, our partnerships with NGOs evolved by necessity to provide disadvantaged communities with masks, sanitisers and improved access to screening and testing facilities. As a matter of course, the committee reviews the Group's CSI spend to ensure alignment with defined focus areas and to ensure that major projects and initiatives continue to reflect the most pressing societal needs. The numerous CSI initiatives undertaken by the business are set out in more detail on page 97.

Threats to the safety of our people on the roads and in our operations are not just Covid-related and the Group remains focused on attaining the highest standards of occupational health and safety. Training, on-the-job learning and technology are key components of our pursuit of zero fatalities and the committee is pleased to report that there were no fatalities recorded in the year. With activities returning to pre-Covid levels, the total number of accidents increased to 507 (June 2020: 481). Management critically evaluates the root causes of the incidents, accidents and injuries reported for the year under review – as well as the improvements in operating procedures required to prevent repeat occurrences. Management and the committee also review the Group's occupational, health and safety protocols to ensure that best practice standards are consistently applied.

In South Africa, the Group Health and Safety Manager, who reports to the Group CFO, is tasked with, inter alia, conducting compliance audits across all operating sites controlled by the Group, and reports thereon to the relevant levels of management who are obliged to undertake any required remedial actions within agreed time frames. The Group Health and Safety Manager shares best practice and other information with managers tasked with implementing compliance with the OHS Act. The Group CFO tables a report on the outcome of the OHS compliance audits at the Group Risk Committee. A number of Super Group's operations are ISO9001:2008 accredited.

###### GROUP SOCIAL AND ETHICS COMMITTEE REPORT

The Super Group Social and Ethics Committee Report to and injuries reported for the year under review – as well as the improvements in operating procedures required to prevent repeat occurrences. Management and the committee also review the Group's occupational, health and safety protocols to ensure that best practice standards are consistently applied.

The widespread upheaval caused by the pandemic has not lessened the focus on governance and the committee continues to monitor and drive the strengthening of Super Group's already robust governance, as well as risk management. Together with management, the committee ensures that the Group keeps pace with the constantly evolving legislative and regulatory environments across the diverse geographies, markets and industries in which we operate.

Equipping our people with the skills they need to better compete in an ever-changing world is essential and Super Group continued to invest in training – swiftly transitioning to virtual formats in accordance with Covid-related safety measures. In South Africa, the learnership programme continues to thrive and 420 learners participated therein, including 54 disabled learners. Our workforce decreased by 493 employees to a total of 13 075 (2020: 13 568) during the year under review, primarily due to rightsizing in the Supply Chain Africa businesses. Statistically, 72.4% of our people are currently based in South Africa, 7.2% work in sub-Saharan Africa and Mauritius, 4.8% are based in Australasia, 9.6% in the UK and 6.0% in Europe.

As is to be expected, significant emphasis this year has been placed on reviewing the impact of Covid-19 on the Group's operations, assessing the effectiveness of response initiatives and guiding the business on alternative measures. Management rigorously reviewed and evaluated the Group's pandemic related scenario projections and associated action plans. The committee commends the exemplary manner in which the people of Super Group have responded to the unprecedented demands made of them in both a personal and professional capacity over the past months. Their determination, dedication and workplace presence ensured that the business delivered on its commitments to all stakeholders. We acknowledge with sadness the 21 employees who died as a result of the virus and extend our heartfelt condolences to their families.

The Group is acutely aware of the devastating effect Covid-19 has had on the communities in which it operates and as a result the CSI contribution for the financial year ended 30 June 2021 totalled R17.7 million. In many instances, our partnerships with NGOs evolved by necessity to provide disadvantaged communities with masks, sanitisers and improved access to screening and testing facilities. As a matter of course, the committee reviews the Group's CSI spend to ensure alignment with defined focus areas and to ensure that major projects and initiatives continue to reflect the most pressing societal needs. The numerous CSI initiatives undertaken by the business are set out in more detail on page 97.

Threats to the safety of our people on the roads and in our operations are not just Covid-related and the Group remains focused on attaining the highest standards of occupational health and safety. Training, on-the-job learning and technology are key components of our pursuit of zero fatalities and the committee is pleased to report that there were no fatalities recorded in the year. With activities returning to pre-Covid levels, the total number of accidents increased to 507 (June 2020: 481). Management critically evaluates the root causes of the incidents, accidents and injuries reported for the year under review – as well as the improvements in operating procedures required to prevent repeat occurrences. Management and the committee also review the Group's occupational, health and safety protocols to ensure that best practice standards are consistently applied.

In South Africa, the Group Health and Safety Manager, who reports to the Group CFO, is tasked with, inter alia, conducting compliance audits across all operating sites controlled by the Group, and reports thereon to the relevant levels of management who are obliged to undertake any required remedial actions within agreed time frames. The Group Health and Safety Manager shares best practice and other information with managers tasked with implementing compliance with the OHS Act. The Group CFO tables a report on the outcome of the OHS compliance audits at the Group Risk Committee. A number of Super Group's operations are ISO9001:2008 accredited.