Describe the process(es) your organization has in place to ensure that your engagement activities are consistent with your overall climate change strategy[…]JLL's governance structure provides accountability and ownership of sustainability objectives and goals, as well as consistency in execution at the global level through to the country level still holds. Our stakeholder engagement activities are overseen by the Global Sustainability team who lead our strategic engagement activities including participation in industry-level working groups and organizations. The team is also responsible for ensuring stakeholder engagement information is captured across the organization and collaborates across the business to track engagements at the local level.
Considerations applied to a request for response or engagement on an issue:
1. Risk mitigation
2. Does it support business objectives
3. Is it congruent with JLL-stated sustainability goals and positioning
4. Is it congruent with key client sustainability positions
5. Aids in market predictability
6. Competitive considerations
7. Operational cost and efficiency benefits
8. Brand enhancement
9. JLL relationship with advocacy organization
10. Likelihood of future regulatory action
We then consider the following questions to determine whether and how to respond.
1. Who is the requesting party? Are they credible?
2. What is JLL's relationship with the stakeholder? a. Member organization b. Client(s) c. Internal
3. Has JLL taken a public position previously on this issue? If so, is this consistent with that position?
4. If there is no history, is the position consistent with sustainability goals and objectives, as well as the JLL brand?
5. Would being vocal potentially hinder business or conflict with other marketing or public relations efforts in the market?
6. Is there internal stated opposition? If so, what, why and by whom
7. Is more data required to make a decision? If so, what and where do we get it? a. Are there other internal stakeholders who should be involved in the decision?
8. Are we being asked to take a lead position or are there other companies engaged? If others, who?
If based on JLL's evaluation criteria, it is determined that the activity is in alignment with our strategy, we will proceed with the activity (for example, our setting of a science-based target). If it is not considered in alignment, then we will escalate to the Board who will make the final decision on whether to move forward with the engagement activity.